Terms & Conditions
Orders and delivery information.
The minimum order is 1 hamper.
By placing an order with us, you are confirming that you are over 18 years of age and that the person(s) receiving the order is also over the age of 18 years.
Delivery Area Covered
We can deliver to the whole of Ireland.
We will use a reputable courier service to deliver your hamper and therefore ask you to supply a contact phone number and a delivery address where there will be someone there to accept delivery. Delivery will generally be within 2 - 4 working days.
This is rare and we hope it doesn’t happen! If your hamper does not arrive in a reasonable condition, please notify us as soon as possible. We will arrange to pick-up the hamper and rectify the problem at our expense. If your hamper is visibly damaged, please refuse to take delivery of it and request that it be returned to us. We will resolve the issue as quickly as possible.
We only ask you to pay a €5 contribution towards the delivery of your hamper, for orders up to €195. For orders greater than €195, your delivery is FREE. Delivery is limited to Ireland at present.
For multiple orders to the same address (over €195 worth) delivery is free.
For multiple orders to different addresses, delivery is €5 per delivery address. For orders exceeding €195 to each address - delivery is free.
We will notify you of any delay to your order. We reserve the right to substitute a product that may be out of stock with a product equal to or more expensive than the original at no extra cost to the customer. If a significant item, such as wine, is out of stock, we will contact you to discuss an alternative.
Personalising your Hamper(s)
All of our hampers are made to order and can be personalised with your own cards, compliments slips or gifts. Any item that the customer would like placed inside the hamper must be received by us at least 5 days before delivery is due.
We have a range of greetings cards that we can hand write a personal message in (cost €2.50). Please advise at the time of ordering by e-mailing us on firstname.lastname@example.org.
If you do not receive your Hamper/Gift Box in perfect condition please contact email@example.com within 24 Hours.
Cancellations are accepted prior to the dispatch of goods from our warehouse.
Cancellations after Dispatch - A complete refund of the hamper will be given if the goods are returned in saleable condition. Costs of return are customers liability.
A full refund is provided for complete non-delivery or lost items.
Items arriving late but arriving intact and fit for purpose will only be refunded, once the original item(s) are returned to our warehouse as a part of this process.
Items arriving within 1 (one) Business day after the requested delivery date within Ireland are not deemed to be late for the purposes of this clause.
TERMS AND CONDITIONS OF USE
We believe that we are offering the highest quality goods and providing an excellent customer service with attention to detail at all times. If you feel that we are not doing this, please contact us on firstname.lastname@example.org or telephone us on 01 885 3810 and we will respond to you as quickly and efficiently as possible.
These terms and conditions do not affect your statutory rights as a consumer.
In accordance with the law we do not sell alcohol to anyone under the age of eighteen. By placing an order with us you are confirming that you are over eighteen. If the wine you purchase is a gift, then the recipient must also be over eighteen.
If, in the unlikely event, you are unhappy with the quality of the hamper you purchase on our website or if it is not to your liking we will refund you for the products that have not been opened and remain in a saleable condition on their return. Simply return it to us and we will refund you.
Chilled Hamper products
Please note that Hampers or Gift boxes containing chilled foods are labelled as such. Please open the hamper and refrigerate the chilled products as soon as possible after delivery (where possible). If this is not possible, please store the Hampers or Gift boxes in a dark, cool or cold location.
Prices and Payment
All prices are quoted in euros and include VAT. We do not accept responsibility for typographical errors. Prices can change at any time without notice.
You may pay using major credit cards and laser cards. We will also accept payment by cheque or bankers draft and goods will be dispatched upon clearance of the cheque.
Individual Items Sale policy
Items featured on the website as part of a Hamper or Gift set are available as individual items. Individual items can be ordered by contacting us at email@example.com where we will confirm the prices and availability.
Rights of ownership
All goods remain the property of thehampershop.ie until all goods, services and all outstanding debts to the company have been paid in full.
Risk, in respect of the goods, transfers to the purchaser upon their delivery.
Inspection of goods
Goods must be inspected, immediately upon delivery. Any discrepancies or breakages must be informed to the carrier and to us at firstname.lastname@example.org within 3 working days.
If there are any breakages, you should not accept delivery and the carrier must take back the package(s).
Any damages or faulty products must be retained for inspection or collection by us. We will refund or replace any damaged product in full.
Governing Law and Contract Formation
No contract will subsist between you and thewineshop.ie and/or thehampershop.ie for the sale by it to you of any product unless and until thewineshop.ie and/or thehampershop.ie accepts your order by email confirming your order. For the avoidance of doubt, any such contract will be deemed to have been concluded in Ireland. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of Ireland and you and thewineshop.ie and/or thehampershop.ie irrevocably submit to the non-exclusive jurisdiction of the Irish Courts. Contracts formed between thewineshop.ie, thehampershop.ie and users as a result of using these sites shall be governed in all respects by Irish law and all such users hereby submit to the non-exclusive jurisdiction of the Irish courts
Except as specifically stated on this website, to the fullest extent permitted at law, thewineshop.ie and/or thehampershop.ie will not be liable for damages arising out of or in connection with the use of these websites or the information, content, materials or products included on these sites. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, thewineshop.ie and/or thehampershop.ie does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of thewineshop.ie and/or thehampershop.ie.
Thewineshop.ie and/or thehampershop.ie makes no representations or warranties about the accuracy, completeness or suitability for any purpose of the information contained in the documents and related graphics published in this site; or any of the products of whatever nature details of which appear on this site. All such documents and related graphics are provided, and any such products are accepted by customers, "as is" and without warranty of any kind. All product(s) are ordered subject to availability and prices quoted are subject to change without notice due to circumstances beyond the control of thewineshop.ie and/or thehampershop.ie.
The information contained in this site may contain technical inaccuracies or typographical errors. All liability of thewineshop.ie and/or thehampershop.ie howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
thewineshop.ie and thehampershop.ie are the registered websites of Stewart’s Wine Shop Castleknock Limited which is the registered trading name and is a privately owned, limited company.
Limitations to Liability & Damages
thewineshop.ie and thehampershop.ie takes all reasonable care in the preparation and packaging of fragile and delicate items contained in the hampers & gift boxes. However, in the unfortunate event, that items are damaged in transit, thewineshop.ie and thehampershop.ie shall be responsible for the replacement costs of the item only. thewineshop.ie and thehampershop.ie will replace said items as and when they become available again.
thewineshop.ie and thehampershop.ie shall in no way be responsible for any personal injury, consequential loss or damages to property howsoever caused.
We reserve the right not to accept orders.
Protection of your details is vitally importance to us. Your payments are made through Worldnet or paypal, companies with long track records in the provision of secure transmission of data using state of the art encryption. Any credit card details you provide will immediately be deleted from the system once the payment is made.
Your contact details are used to ensure completion of the order and to keep you up to date on its status. We will not give any of your details to any third party under any circumstances.